Frequently Asked Questions
Everything you need to know about your Holland Cooper experience.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link from our courier partners, allowing you to monitor your delivery in real-time.
What is your return policy?
We offer a 28-day return period from the date of delivery. Items must be returned in their original condition, unworn, with all tags attached and in the original packaging.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. Shipping costs and delivery timelines vary depending on your location and will be calculated at checkout.
How do I care for my Holland Cooper investment pieces?
To maintain the quality of our luxury wools and tweeds, we recommend following the specific care instructions on the internal garment label, which usually suggests professional dry cleaning.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and Klarna for flexible financing.
Can I exchange an item for a different size?
We currently do not offer direct exchanges. If you require a different size or color, please return your original item for a refund and place a new order for the replacement.